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| Sales Force Automation |
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24/7 clarity of sales pipeline!
The secret to effective selling requires consistent and efficient communication. Streamline your communication by implementing a Customer Relationship Management (CRM) tool.
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| Sales force automation will allow your company to: |
- Drive contacts
- Capture and maintain information
- Monitor sales opportunities
- Manage communication
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| The Results Group will use your sales process or the QLS Playbook as a 'backbone'. We will help you customize your sales force automation tool to reflect your company's unique requirements. |
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| The Results Group and Salesforce.com |
We are a referral partner for Salesforce.com.
The Results Group is committed to providing your company with the best tools available to assist in increasing your business. That is why we recommend Salesforce.com as the solution of choice for small to medium sized businesses.
By using The Results Group as your implementation partner, you will receive a cost effective, customized tool including training and support.
The Results Group has an in-house Salesforce.com consultant that is available to answer any of your questions or concerns. |
| Salesforce.com Consulting Services |
We recognize that every business is unique. Through in depth analysis, we will validate your needs and customize a QuickStart program based on your Sales/Customer Service process and budget.
Our solutions will deliver bottom line results by establishing a platform for: |
- Ease of use
- Scalability - the ability to expand easily over time
- Low administration and operations requirements
- Ensure total user adoption through Salesforce.com training and support
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| Training and Support Options |
For End Users:
The Results Group offers training for sales, marketing and customer service roles. This will help you understand Salesforce.com and illustrate how to utilize this CRM as a critical business tool. You will learn how to manager leads, accounts, contacts, activities and opportunities.
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For Systems Administrators: |
| The Results Group will teach your systems administrators and IT personnel Salesforce.com maintenance and how to maximize applications within your business. We take a hands-on approach with real-world training scenarios that will make it easier for you to apply what you've learned. We can teach you to import data, automate workflow and approvals, create reports and customize the application to suit your changing needs. |
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| CRM Quality Assurance Program (CQAP) |
- Data Quality Assurance - customized reports ensure the quality of data is maintained and kept to the highest standards of quality control
- Ensures total user adoption by conducting monthly user audits - Tracks activity and ensures key identified fields are entered properly
- Provides written reports and support for management regarding performance issues
- On-demand support for management and sales teams
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